Distribution Center Customer Service Agent

Autozone

Job Description

RESPONSIBILITIES:
  • Consistently use Genesys Workspace to field, track, and accurately record notes on all incoming telephone calls and e-mails from DataZone, stores, shippers, vendors, and other third parties¬†according to standard Fulfillment Center operating procedures
  • Immediately execute and record DataZone and other stakeholder fulfillment issues, including but not limited to reships, NDD rerouted orders, orders requiring IT support, and outside buys.
  • Achieve set KPIs established by eCommerce and Supply Chain
  • Leverage multiple software and hardware tools to locate the necessary information to answer questions, solve problems, and fulfill both eCommerce and VDP orders
  • Work in a high-paced and multi-tasking environment and maintain focus and professionalism at all times
  • Apply critical thinking skills to resolve problems
  • Route calls to appropriate resources and escalate issues to appropriate parties
  • Accurately categorize and record DataZone contacts and review interaction history while communicating with DataZone agents to resolve the problem
  • Identify and troubleshoot issues and escalate to appropriate stakeholders
  • Assist DataZone Call Center and Store Support Center in immediately researching and responding to escalated issues regarding customer orders
  • Support fulfillment and post-fulfillment activities on the floor as directed
  • Other fulfillment Center standard duties may be assigned as needed
REQUIREMENTS:
  • High school diploma or equivalent (G.E.D.), may include specialized or vocational courses
  • Knowledge of customer service practices and principles
  • Excellent time management skills
  • Excellent data entry and typing skills with acute attention to detail and spelling
  • Expert proficiency in CSC (ATG), SMS, ecPick Menu, ecPOS, transfers, and returns
  • Proficient in using all browsers including Chrome, Firefox, and Internet Explorer
  • Working knowledge of Microsoft Office, especially Outlook, Word, and Excel
  • Must be willing to work a flexible schedule (schedules may vary)
  • Level of Experience: 1-2 years of call center experience preferred
  • Type of Experience: automotive, retail, warehouse, eCommerce, technical

To apply for this job please visit careers.autozone.com.

To apply for this job please visit careers.autozone.com.

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Autozone

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